Know When a Customer Calls and You Can't Answer
Your existing business number continues to ring first. When a call goes unanswered or the line is busy, Call Coverage alerts you so you can follow up. With Handled, the caller also receives an immediate text that can answer selected common questions.
Start free today. A card is required. Your selected monthly plan begins after 21 days unless you cancel.
Your trial begins at signup. Setup time is included.
Example message
Missed Call Alert
Caller: (555) 123-4567
Time: 2:14 PM
Status: Unanswered
Example message
Hi, you reached [Business Name]. We're sorry we couldn't answer. We received your call and will follow up as soon as possible.
You take it from here.
Built for Service Businesses Where Every Call Could Become a Job
Designed for phone-first service businesses
A Missed Call Can Become Someone Else's Job
When someone needs help, they may call the next company instead of waiting, leaving a voicemail, or trying again.
Lost opportunities
If no one answers, some callers move on to another business.
Delayed visibility
You may not realize an important call was missed until much later.
Calls at the wrong time
Calls often come while you're working, driving, after hours, or helping another customer.
The faster you know about the call, the sooner you can decide how to respond.
What Happens After a Call Goes Unanswered?
Your phone rings normally first. Call Coverage only becomes involved when the call is not answered.
Your business phone rings
You and your team continue answering calls through your existing business number.
The unanswered call forwards
If the call is not answered or the line is busy, it forwards to your assigned Call Coverage number.
The caller hears an acknowledgment
A short recorded message confirms that the business has been notified and will follow up. The call then ends without accepting a voicemail.
You receive the alert
You receive the caller's number and missed-call information so you can return the call.
With Handled, the caller also receives an automated text and can receive approved answers to selected common questions.
What the business receives
Missed Call Alert
Caller: (555) 123-4567
Time: 2:14 PM
Status: Unanswered
Available with Notify and Handled.
What the caller receives with Handled
Hi, you reached [Business Name]. We're sorry we couldn't answer. We received your call and will follow up as soon as possible.
Handled can also respond to selected approved questions.
Responses use information reviewed and approved by the business during onboarding.
What Could Unanswered Calls Represent for Your Business?
Enter your own estimates to compare the potential value connected to unanswered calls with the monthly cost of Call Coverage.
Enter your numbers to see your estimate
Is Call Coverage a Fit for Your Business?
Call Coverage works best when you understand exactly what it does and what it does not do.
Call Coverage may be a good fit if you:
- Miss calls while working, driving, or helping customers
- Want your existing business number to ring first
- Want to know quickly when a call goes unanswered
- Prefer simple SMS or email alerts
- Handle your own callbacks
- Want missed callers acknowledged automatically
- Prefer callback and text acknowledgment over voicemail
Call Coverage may not be the right fit if you:
- Need a live receptionist
- Depend heavily on callers leaving detailed voicemail messages
- Need caller text replies forwarded directly to your team
- Want automatic booking, selling, or lead qualification
- Need an ongoing live or AI-managed conversation
- Expect guaranteed business results
Call Coverage supports your follow-up process. It does not replace you or your team.
What Happens After You Start Your Trial?
Choose your plan
Select Notify or Handled and complete the plan-specific checkout.
Complete onboarding
Provide the business, phone, and notification information needed to configure your account.
Approve your automated replies
Review and approve responses about business hours, service area, booking process, emergency availability, and pricing or quote processes.
Connect and test
Configure unanswered-call forwarding and complete a test call to confirm that the workflow operates correctly.
Use it with real calls
Once active, Call Coverage works alongside your existing phone setup.
Your 21-day trial begins when you sign up, and setup time is included. Completing onboarding promptly gives you the most time to experience the service.
Choose How You Want Missed Calls Handled
Choose Notify if you only want to know when a call was missed. Choose Handled if you also want the caller acknowledged by text and common questions answered automatically.
Notify
21-day free trial
Know when a call goes unanswered.
- Your existing number rings first
- Missed-call alert by SMS or email
- Caller number and call time included
- Brief recorded acknowledgment for the caller
- No automatic text sent to the caller
- No voicemail recording
- You handle the callback
Handled
21-day free trial
Know when the call was missed while the caller receives an immediate response.
- All missed-call alert features included with Notify
- Automatic missed-call acknowledgment text
- Approved replies for business hours
- Approved replies for service area
- Approved replies for booking process
- Approved replies for emergency availability
- Approved replies for pricing or quote process
- You handle the callback and ongoing customer interaction
Start free today. A card is required. Your selected monthly plan begins after 21 days unless you cancel.
Your trial begins at signup. Setup time is included.
Optional After Onboarding
After completing onboarding, you may also choose a $39/month website chatbot add-on. It can answer approved website questions, collect a visitor's name and phone number, and notify you of the inquiry.
The chatbot is optional and is not required to use Notify or Handled.
Common Questions from Service Businesses
Be Ready for the Next Call You Can't Answer
Choose Notify or Handled and start seeing when calls go unanswered. We'll guide you through setup and testing during your 21-day free trial.
Start free today. A card is required. Billing begins after 21 days unless you cancel.